Getting an invoice paid does not always end when you send it.
Sometimes a client forgets the due date. Sometimes an invoice gets missed in a busy inbox. And sometimes a payment simply takes longer than expected.
Following up manually with every overdue invoice can become time-consuming, especially when you have multiple clients and invoices to manage.
BGinvo helps you stay on top of overdue invoices with automatic reminder emails.
Instead of relying on your memory to follow up with clients, BGinvo can send overdue reminders according to a scheduled reminder process.
For Premium users, BGinvo also provides Reminder Email Text customization, allowing you to edit the message clients receive in the first and second overdue reminders.
What Are Overdue Invoice Reminders?
An overdue invoice reminder is an email sent to a client after an invoice passes its due date and remains unpaid.
The purpose is simple: remind the client that payment is still outstanding.
A reminder should provide enough information for the client to identify the invoice and understand how long it has been overdue.
BGinvo uses a staged reminder process so that reminders can become more direct as an invoice remains unpaid.
How BGinvo Overdue Reminders Work
BGinvo follows different stages as an invoice becomes increasingly overdue.
The reminder stages are:
| Stage | Trigger | Reminder |
|---|---|---|
| 1 | 1 day overdue | Friendly reminder |
| 2 | 7 days overdue | Second notice |
The purpose of each stage is to give the client an appropriate reminder based on how long the invoice has remained unpaid.
Day 1: Friendly Reminder
The first reminder is sent when the invoice becomes 1 day overdue.
This is the first contact after the due date, so the message is designed to be a friendly reminder.
At this stage, the client may simply have missed the payment deadline.
A short and polite reminder can help bring the invoice back to their attention without creating unnecessary pressure.
Day 7: Second Notice
If the invoice remains unpaid, the next reminder is triggered at 7 days overdue.
This is the second notice and provides a follow-up after the initial reminder.
The second reminder is more direct because the invoice has now remained unpaid for several days.
Reminder Timing Is Automatic
One advantage of automated reminders is that you do not need to manually calculate when to contact every client.
BGinvo tracks the invoice's overdue status and handles the reminder timing according to the configured reminder process.
This means you can spend less time checking overdue invoices manually and more time working on your business.
What Is the Owner Digest Email?
The Owner Digest Email is different from the overdue invoice reminders sent to your clients. An overdue invoice reminder is sent to the client to notify them that their invoice is overdue and that payment is still outstanding. The Owner Digest Email, on the other hand, is sent to you as the business owner and gives you a summary of how many invoices have become overdue, so you can quickly see which payments need your attention.
You can choose how often you want to receive the owner digest: Daily, Bi-Weekly, Weekly, or Monthly. This allows you to receive a regular overview of your overdue invoices without checking each invoice individually.
In short, client reminders notify your clients about overdue payments, while the owner digest keeps you informed about your business's overdue invoices.
Customize Your Reminder Email Text with BGinvo Premium
Different businesses communicate with their clients in different ways.
A freelancer may prefer a personal and friendly message, while a larger business may prefer a more formal payment reminder.
With BGinvo Premium, you can customize the Reminder Email Text.
You can edit the messages used for:
- First reminder - Day 1
- Second reminder - Day 7
This allows you to make the reminder message match your business communication style.
Use Merge Tags in Reminder Emails
BGinvo provides merge tags that can automatically insert invoice and client information into your reminder email.
Available merge tags include:
- `{client_name}` - Client's name
- `{invoice_number}` - Invoice number
- `{due_date}` - Original due date
- `{days_overdue}` - Days overdue
- `{company_name}` - Your company name
For example, instead of writing a generic message such as:
"Your invoice is overdue."
You can create a more personalized message using merge tags so the email includes the client's name, invoice number, original due date, and number of days overdue.
This makes automated emails feel more relevant while still saving you time.
Why Automated Reminders Matter
Following up on unpaid invoices is an important part of managing cash flow.
However, manually checking every invoice and remembering when to send each reminder can become repetitive.
Automated reminders can help you:
- Reduce manual follow-up
- Keep overdue invoices visible
- Follow a consistent reminder schedule
- Save time
- Maintain regular communication with clients
- Reduce the chance of forgetting an overdue invoice
Instead of waiting until you remember to send a reminder, your invoicing workflow can handle the scheduled follow-up.
Keep Your Reminder Messages Professional
An overdue payment reminder does not need to be aggressive.
Your first reminder can be friendly. If the invoice remains unpaid, later reminders can become more direct.
The important thing is to keep your communication clear and professional.
A good reminder should identify the invoice, show the original due date, explain that payment remains outstanding, and provide enough information for the client to understand what action is needed.
How BGinvo Helps You Manage Overdue Invoices
BGinvo brings invoicing and payment follow-up into the same workflow.
You can create invoices, send them to clients, track their status, and use overdue reminders when payments are not received by the due date.
With Premium, you can also customize the first and second reminder email messages using your own wording and BGinvo's available merge tags.
This gives you both automation and control.
The available merge tags help you personalize each message automatically:
`{client_name}`
`{invoice_number}`
`{due_date}`
`{days_overdue}`
`{company_name}`
This lets you create reminder emails that are both automated and personalized.
Stay on Top of Overdue Payments
Unpaid invoices can quickly become an administrative burden when you have to track every follow-up manually.
BGinvo's overdue reminder workflow helps automate that process by sending reminders as invoices become overdue.
And with Premium, you can customize the first and second reminder messages so your automated communication still sounds like your business.
Create invoices. Track payments. Follow up automatically.
Frequently Asked Questions
When is the first overdue reminder sent?
The first reminder is triggered when an invoice is 1 day overdue.
When is the second reminder sent?
The second reminder is triggered when an invoice reaches 7 days overdue.
What is the Owner Digest Email?
The Owner Digest Email is a summary sent to the business owner showing how many invoices have become overdue. It helps the owner monitor overdue payments without checking each invoice individually.
What is the difference between an overdue reminder and the Owner Digest Email?
An overdue invoice reminder is sent to the client to notify them that their invoice is overdue and payment is still outstanding. The Owner Digest Email is sent to the business owner to provide an overview of the business's overdue invoices.
How often can I receive the Owner Digest Email?
You can choose to receive the owner digest Daily, Bi-Weekly, Weekly, or Monthly.
Can I customize overdue reminder emails?
Yes. BGinvo Premium allows you to customize the reminder email text for the first and second reminders.
Can I personalize reminder emails?
Yes. BGinvo provides merge tags for client and invoice information, including client name, invoice number, due date, days overdue, and company name.
What merge tags are available?
The available merge tags are:
- `{client_name}`
- `{invoice_number}`
- `{due_date}`
- `{days_overdue}`
- `{company_name}`
Final Thoughts
Following up on overdue invoices is an important part of keeping your invoicing process organized.
With BGinvo, overdue reminders can follow a structured schedule from the first friendly reminder through later notices.
The overdue reminder keeps your clients informed about their outstanding payments, while the Owner Digest Email keeps you informed about how many invoices have become overdue.
And with BGinvo Premium, you can customize the first and second reminder email text, use merge tags to personalize the messages, and make automated reminders sound more like your business.
Spend less time remembering when to follow up and more time running your business.
BGinvo - Invoicing made simple.