Support

    Frequently Asked
    Questions

    Find answers to common questions about BGinvo and how it can help your business.

    Getting Started

    Learn how BGinvo supports your business from day one.

    BGinvo brings invoicing, expense tracking, and client management together so you spend less time on admin and more time growing your business. Real-time dashboards, smart reminders, and beautiful templates help you get paid faster without hiring an accountant.

    Most users send their first invoice within minutes. Pick a template, add your client, and BGinvo handles numbering, taxes, and PDF delivery automatically.

    No installation needed. BGinvo is a secure, cloud-based platform designed to work on desktop, tablet, or mobile browsers.

    Plans & Billing

    Understand what is included in each plan and how upgrades work.

    The Free plan includes unlimited quotes, 10 invoices, 5 new clients and 5 expenses per month, your logo on the Classic invoice layout, one template, recurring invoices and manual payment reminders. Premium adds unlimited usage, receipt scanning, all three layouts, unlimited templates, analytics and automatic overdue reminders.

    Yes. Both Basic and Premium plans automate recurring invoices so you can bill subscriptions or retainers without manual follow-up.

    No surprise charges. The price you see in the subscription table is the exact amount you pay—no feature unlock fees, setup costs, or annual uplifts. Start with the Free plan, preview the Premium features, and upgrade only if it fits your workflow.

    Absolutely. You can change billing periods from your subscription settings at any time. Yearly plans include additional savings versus paying month-to-month.

    Support & Security

    How we keep your data safe and your team supported.

    We use bank-grade encryption, role-based access controls, and regular backups. Our infrastructure is monitored 24/7 so your invoices and client records remain protected.

    Reach out any time at support@bginvo.com. We respond personally to every request and help with setup, best practices, and migration. Premium subscribers receive priority response times.

    BGinvo currently supports a single user per account. Multi-user workspaces are on our roadmap—subscribe to updates to be notified when collaboration features launch.

    BGinvo focuses on helping you track payments. Add your bank details to invoices, mark them paid when funds arrive, and keep status updates in sync. Every send action shows whether the email reached your client, and you can CC yourself to keep a copy for your records.

    Contact Us

    Can't find what you're looking for? Get in touch with our support team.

    Our support team is here to help you with any questions about BGinvo. Whether you need assistance with setup, have billing enquiries, or want to provide feedback, we'd love to hear from you.

    We typically respond within 24 hours on business days.

    Ready to get started?

    Join thousands of Australian businesses using BGinvo.